VNU-HCM CEA Assessor Workshops on Verification: a) SSR and Display Materials, b) Evidence via Interviews

October 1, 2020 - 7:45am to October 2, 2020 - 11:00am

Workshop will be conducted via Zoom. The Zoom link will be sent to participants when the event draws closer.

When: Oct 1, 2020 - Oct 2, 2020, 7:45AM - 11:00AM

Workshop will be conducted via Zoom. The Zoom link will be sent to participants when the event draws closer.

ASU: Dr. Scott Danielson, Mr. Thai Tran & Ms. Ha Mai

Attendees: Assessors, QA leadership, academic leadership involved in course evaluations, lead faculty.

Background: Most accrediting/evaluation agencies and organizations use a peer-review process to assure programs meet standards of compliance to with the evaluation criteria or expectations. Usually, this process utilizes a two-step process in which assessors first evaluate a program’s self-study report (SSR or self-assessment report SAR)—sometimes called a desktop assessment. The second step usually involves a site visit, although in current times these site visit may be done via distance technology, e.g., Zoom. The first step, the review of the SSR forms a preliminary assessment of the program compliance with criteria or expectations. Thus, the SSR/SAR is a very critical document as it is the basis for an initial quantitative and qualitative assessment of program strengths and limitations. As the second step, the site visit allows the assessment team to evaluate factors that cannot be adequately described in written form and to confirm, via additional evidence, the statements made in the SSR/SAR.  It is upon this more complete evaluation that the team makes its recommendations about program compliance with the criteria or expectations. 

Expected Outcomes: These workshops seek to provide information and “best practices” for VNU-HCMC CEA assessors related to verifying SSR contents/statements while on a campus. Ideally, this body of evidence enables sound judgement and objective findings. The first workshop focuses on techniques to verify key information and documents mentioned in the SSR/SAR by inspecting documents provided during the on-site visit in an efficient manner.  Selected evaluation criteria/standards will be used to provide context. Since MOET requirements are very similar to AUN-QA’s requirements, AUN-QA requirements will be used as they are published in English.

The second workshop focuses on interviews—individual and group—with students, faculty members, administrators and staff. Different techniques and questions are often used with these groups - yet the questions are based on a common objective—providing evidence related to compliance with criteria or standards. 


Part 1 Thursday, October 01, 2020: Focus on SSR and Display Materials
7:45 – 8:00 am Zoom Registration and Entry into Program’s Zoom Room
8:00 – 8:10 am Welcome to Workshop and Zoom Approach
8:10 - 8:25 am Verification Process - Its Goals and Basic Approach
The SSR and on-site verification of aspects of the SSR is fundamental to peer review. A quick review of the process goals and a basic approach to verification will be explored.
8:25 – 9:00 am Verification Process—Focus on Stakeholder Input (related to AUN-QA 2.1)
Participants will be led on a guided discovery of why and how to verify stakeholder input to the program.
9:00 – 9:20 am Verification Process—Focus on Student Assessment (related to AUN-QA 2.5)
Participants will be exploring how to select and verify aspects of student assessment processes.
9:20 – 9:35 am Break
9:35 – 10:00 am Continuation of Verification Process—Focus on Student Assessment (related to AUN-QA 2.5)
10:00 – 11:00 am Verification Process—Focus on Facilities (related to AUN-QA 2.9)
Participants will be exploring how to select and verify aspects of the program’s facilities and their use by students.
Part 2 Friday, October 02, 2020: Focus on Evidence via Interviews
7:45 – 8:00 am Zoom Registration and Entry into Zoom Room
8:00 – 8:30 am Verification Process—Use of Interviews
Meetings and related discussions with individuals and different groups during the site visit are very important verification tools. Basic approaches and an approach to selection of those interviewed are reviewed.
8:30 – 9:20 am Individual Interviews
Once the individuals are selected for one-on-one interviews, conduct of the interview by the assessor depends on two primary factors. These factors are interpersonal approach and questions asked. While the latter may vary based on interviewee’s position the former should not. Suggestions will be made and practice sessions held.
9:20 – 9:35 am Break
9:35 – 10:45 am Group Interviews
A wide variety of groups should be interviewed during a site visit. While the specific focus/questions asked may vary depending the group, the approach can be consistent. Participants will review fundamental techniques and then practice applying those techniques.
10:45 – 11:00 am Workshop Wrap-up